On paper, IT support often seems like a pure expense. An invoice that recurs monthly, a help desk that is “there when needed,” and that seems […]

It rarely begins with a major disaster. No all-out crash, no headlines, no panic. It starts small. An employee saying his computer is “a little slow […]

Almost every SME has one. Or thinks they have one. An SLA. A Service Level Agreement. It sounds reassuring, professional even. But if we’re honest: for […]

Many SMEs sign an IT support contract with a simple idea in mind:“If something goes wrong, they’ll fix it.” It sounds logical, but this is where […]

Many SMEs still work with it: IT is called in only when something breaks down. A server that breaks down, e-mail that no longer works, a […]

Many SMEs face the same choice sooner or later: do we build an internal IT service, or do we work with an external IT partner? On […]

IT support: too often misunderstood Many SMBs believe their IT is “well enough” taken care of. The computers start, e-mail usually works and if something goes […]

There was a time when IT support was pretty easy to describe. Someone calls because “it’s not working,” the IT guy fixes the problem and everyone […]